15% OFF WHEN YOU BUY 3 ITEMS OR MORE & FREE UK SHIPPING

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FAQ's

Order Details

Yes! If you have any ideas for a completely custom order then please just fill in my custom order form here and I am sure I can create something for you.

No! This can be in and out, just please add a note onto your order explaining what you want and I will create it for you.

Yes! Just leave a note on your order to let me know it is being sent straight to the recipient.

Shipping

Retail

Orders are dispatched within 1 working day. 

Wholesale/Printing Services

Orders are dispatched within 2-5 working days.

Retail

Shipping to the UK is FREE.

International shipping is calculated at the checkout, please see individual products for prices. You will only be charged for shipping once.

Wholesale/Printing Services

All orders have FREE shipping.

Retail

UK – Cards, prints and stickers and sent Royal Mail 2nd class as standard. You can upgrade to 1st class for 20p on any listing. Any orders totalling over £10 are sent Royal Mail Tracked and Traced.

Mugs are sent via Hermes courier but these can also be upgraded to Royal Mail 1st class Tracked and Traced for £1.50.

International – Cards, prints and stickers and sent Royal Mail International Standard.

Mugs are sent via Hermes International shipping.

Wholesale/Printing Services

All orders are sent via courier service tracked and traced.

Retail

United Kingdom: 1st Class 1 working day, 2nd Class 3-5 working days

Europe: 3-7 working days

Everywhere Else: 5-10 working days

Wholesale

United Kingdom: 2-5 working days

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs so please take this into consideration when ordering overseas.

Please take these last post dates into consideration when ordering for Christmas.

United Kingdom:

2nd Class – 18th December

1st Class – 20th December

International:

Africa, Asia, Caribbean, Central and South America, Far and Middle East – 9th December

Cyprus, Malta – 10th December

Eastern Europe (except Czech Republic, Poland and Slovakia) – 11th December

Australia, Greece, New Zealand and Turkey – 12th December

Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA – 14th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland – 16th December

Belgium, France, Ireland, Luxembourg – 18th December

Returns & Cancellations

Please get in touch with us within 14 days of receiving so we can help. We will accept refunds or exchanges on orders which are damaged, lost in the post or have any mistakes. Exchange will be made upon receipt of the original item in a suitable condition. Subject to availability.

We don’t accept exchanges or cancellations but please contact me if you have any problems with your order.

Privacy

Please view my full privacy policy here to see details of how your information is held. For any enquires please feel free to email me at teepeecreations@outlook.com.