FAQ's

Order Details

Yes! If you have any ideas for a completely custom order then please just fill in my custom order form here and I am sure I can create something for you.

No! This can be in and out, just please add a note onto your order explaining what you want and I will create it for you.

Yes! Just leave a note on your order to let me know it is being sent straight to the recipient.

Shipping

Retail

Orders are dispatched within 2 working days. 

Wholesale/Printing Services

Orders are dispatched within 2-5 working days.

Retail

The cost is calculated at the checkout as shipping methods depend on the product. When several items are placed in the bag you will only be charged the highest possible shipping product. Please see specific product shipping details for more accurate information.

Wholesale/Printing Services

All orders have FREE shipping.

Retail

Shipping methods are dependent on the product, please see specific product shipping details for more information. When several items are placed in your basket, the quickest shipping method of the items will be used. Any orders totalling over £10 in the UK get sent Royal Mail Tracked & Traced. Any orders over £20 overseas get sent Royal Mail Tracked International Standard.

Wholesale/Printing Services

All orders are sent via courier service tracked and traced.

Retail

United Kingdom: 1st Class 1 working day, 2nd Class 3-5 working days

Everywhere Else: 5-10 working days

Wholesale

United Kingdom: 2-5 working days

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs so please take this into consideration when ordering overseas.

Please take these last post dates into consideration when ordering for Christmas.

United Kingdom:

2nd Class – 18th December

1st Class – 20th December

International:

Africa, Middle East – 4th December

Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia) – 7th December

Caribbean, Central and South America – 8th December

Greece, Turkey, Australia, New Zealand – 10th December

Canada, Czech Republic, Italy, Poland and USA – 14th December

Finland, Sweden – 15th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland – 17th December

Belgium, France, Ireland, Luxembourg – 18th December

Returns & Cancellations

Please get in touch with us within 14 days of receiving so we can help. We will accept refunds or exchanges on orders which are damaged, lost in the post or have any mistakes. Exchange will be made upon receipt of the original item in a suitable condition. Subject to availability.

We don’t accept exchanges or cancellations but please contact me if you have any problems with your order.

Privacy

Please view my full privacy policy here to see details of how your information is held. For any enquires please feel free to email me at teepeecreations@outlook.com.