I ordered the GDPR mug as part of a leaving present for a colleague. The courier left it on the step! When I picked it up it was obviously broken as it rattled! I emailed TeePee Creations and they sent me another mug really quickly with a lovely little handwritten note of apology and offering me a discount on a future purchase. They also emailed me to check that the mug had arrived and everything was okay. This is what a call great customer service and the fact that, like so many companies ask, they didn’t ask me to return the broken mug. Thank you!